Terms of use

These terms govern access to and use of Rezalia, an online appointment booking service published by Benjamin Lepaul, a sole trader (entrepreneur individuel) operating under the trade name CréaWeb Conseil, whose registered office is located at 17 rue Jules Ferry, 25600 Nommay, France, registered in the French National Register of Businesses (Registre national des entreprises) under SIREN number 804 460 921 (head office SIRET 804 460 921 00039).

Creating an account constitutes unreserved acceptance of these terms.

The Publisher: Benjamin Lepaul, operating under the trade name CréaWeb Conseil, who provides the service.

The Practitioner: the professional who subscribes to an account in order to offer their services for booking.

The End Client: the person who books an appointment with a Practitioner.

The Service: the Rezalia platform, available at rezalia.fr, including its embeddable booking module.

Rezalia provides the Practitioner with a public booking page, a calendar, management of their services, availability and places of practice, automatic sending of confirmations and reminders by email or SMS, optional synchronisation with Google Calendar, optional collection of deposits, and the sale of gift cards, packages with a minimum commitment and registrations for training courses.

The Publisher may change the features of the Service. The removal of a substantial feature is notified to the Practitioners concerned with reasonable notice.

The Practitioner warrants the accuracy of the information provided and the confidentiality of their login credentials. Any action carried out from their account is deemed to have been carried out by them.

The Service is reserved for professionals acting in the course of their business. The Practitioner warrants that they hold the qualifications, authorisations, insurance and credentials required to perform the services they offer.

The Free plan allows up to 15 bookings per calendar month and the publication of 3 services. The Starter plan, at €9 per month, raises these limits to 200 bookings and 10 services, and gives access to deposits and online payments, gift cards, team management and group classes. The Pro plan, at €29 per month, has no limit on volume or on the number of services.

The applicable prices are those displayed in the Service at the time of subscription. They are net prices: VAT not applicable, article 293 B of the French General Tax Code. Any price change is notified at least thirty days before it takes effect; the Practitioner may then terminate at no cost.

SMS messages are paid for in advance, in credit packs, at the prices displayed in the Service. One credit corresponds to one SMS of 160 characters; a longer message, or one containing certain special characters, uses several credits, as shown in the preview before any sending. Credits do not expire and are non-refundable; an SMS that fails to send is credited back.

The Practitioner is solely responsible for the content of their campaigns. Rezalia sends them only to Clients who gave their consent when booking, includes an unsubscribe notice, and sends them only from Monday to Saturday, between 9 a.m. and 8 p.m., excluding public holidays.

The booking quota resets on the first day of each calendar month. Once it is reached, new bookings are refused until the following month or until the plan is changed. A cancelled booking still counts towards the quota of the month in which it was received.

Referral programme. Each Practitioner has a personal referral link. When a new practitioner creates their account from this link and then subscribes to a paid plan (Starter or Pro), the referrer and the referred practitioner each receive one free month of subscription, applied to their next monthly payments. One month is granted per referred subscriber, with no limit. The referral must be recorded when the referred practitioner's account is created; it cannot be added afterwards. Free months have no cash value, are neither refundable nor transferable, and are lost upon termination. Self-referral and creating accounts for the sole purpose of obtaining free months are prohibited; Rezalia may then cancel the corresponding months.

This section determines who owes what to whom. It deserves careful reading.

When the Practitioner enables online payment collection, End Clients' payments are processed by Stripe and paid directly into the Practitioner's Stripe account. The Publisher never holds End Clients' funds at any time and is not a party to the service contract entered into between the Practitioner and their Client.

The same applies to gift cards, training course registrations and packages with a minimum commitment: the monthly direct debits for a package are paid to the Practitioner, who sets the length of the commitment, the sessions included and the conditions for any early termination, and is responsible for its performance.

It follows that the Practitioner is solely responsible for the service sold, its invoicing, the applicable VAT, their cancellation and refund policy, and the handling of their Clients' complaints and disputes. Rezalia provides the tool; the commercial contract remains between the Practitioner and their Client.

Enabling payment collection requires accepting Stripe's terms and providing the supporting documents Stripe requires.

The Practitioner undertakes to:

• use the Service only for a lawful activity;
• not publish any misleading or unlawful content, or content that infringes the rights of others;
• inform their Clients of the processing of their data and comply with applicable regulations, in particular the GDPR, under which they are the controller of their Clients' data;
• honour confirmed appointments or notify their Clients within a reasonable time;
• not attempt to circumvent the technical limits of the Service or disrupt its operation.
• not record in session notes any data falling under the health data hosting regime set out in article L1111-8 of the French public health code, that is, data collected during prevention, diagnosis, care or medico-social follow-up activities. The Service is not hosted by an HDS-certified provider. Session notes are encrypted end to end: the Publisher can neither read nor restore them, and the Practitioner alone is responsible for keeping their passphrase and recovery code. Details are set out on the Security and health data page.

In the event of a serious breach, the Publisher may suspend the account after a formal notice has remained without effect, except in an emergency relating to security, legality or the protection of third parties.

The Publisher uses reasonable means to ensure the continuity of the Service, without guaranteeing that it will be free from interruption. Scheduled interruptions are announced whenever possible.

The Service relies on third-party providers: hosting, email delivery, payment processing, Google Calendar. A failure of any of them may affect all or part of the features, without the Publisher's liability being engaged on that ground alone.

The Publisher is not liable for the services performed by Practitioners, for the relationships between a Practitioner and their Clients, or for missed appointments.

The Practitioner is advised to keep a copy of their data and to check their calendar. In the event of damage attributable to the Publisher, its liability is limited to the amounts actually paid by the Practitioner during the twelve months preceding the event giving rise to the claim. This limitation does not apply in the event of fraud (dol), gross negligence (faute lourde) or personal injury.

The Service, its brand, its code and its interfaces remain the exclusive property of the Publisher. The Practitioner is granted a personal, non-exclusive and non-transferable right of use, limited to the term of their subscription.

Content published by the Practitioner (name, logo, descriptions, images) remains their property. They grant the Publisher the right to display it solely for the purpose of operating their booking page.

Data processing is described in the privacy policy, which forms an integral part of these terms.

For their Clients' data, the Practitioner is the controller and the Publisher acts as processor, under the conditions of article 28 of the GDPR.

The subscription is entered into with no minimum term and renews automatically on a monthly basis. The Practitioner may end it at any time from their account; termination takes effect at the end of the current period, with no pro rata refund.

When the account is closed, the Practitioner has thirty days to retrieve their data. After this period, the data is deleted in accordance with the retention periods set out in the privacy policy.

A Practitioner who meets the conditions of article L. 221-3 of the French Consumer Code (fewer than six employees and a subscription outside the scope of their main business activity) has a fourteen-day right of withdrawal.

The Publisher may amend these terms. Any substantial change is notified by email at least thirty days before it takes effect. Continued use of the Service after that date constitutes acceptance.

These terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution before bringing any legal action. Failing agreement, the dispute will be brought before the competent courts.

An End Client who wishes to dispute a service must contact the Practitioner concerned, who is the sole contracting party.